Studio Manager

Primary Duties

Handling employee-related tasks such recruiting, hiring, on-boarding, training, supervising, scheduling, tracking attendance, and delegating tasks appropriately
Acting as a mentor to team members, providing feedback and reprimanding, when necessary
Understanding and achieving financial performance goals of the studio
Setting up and leading potential members through the Introductory Workout and membership sales process
Following up with potential members to make as many membership sales as possible
Maintaining an excellent level of customer service, making sure all members and prospects are satisfied with their experience and all problems are resolved promptly, professionally, and in a courteous manner
Organizing and participating in marketing events to generate awareness and leads for the studio
Posting to social media and responding to comments, messages, and reviews on approved platforms
Implementing retention strategies to keep members engaged
Performing administrative duties such as handling telephone inquiries, responding to messages, and ensuring members are properly checking into the studio
Ensuring the studio is a clean, organized, inviting space, and that all equipment and technology systems are in excellent working condition
Understanding and overseeing all Trainer job duties
- Greeting and providing personal attention to all members
- Delivering the pre-defined Daily Workout to members, as written by 9Round Corporate Office
- Proficiently explaining and demonstrating the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises
- Motivating and encouraging members to reach their fitness goals
- Understanding our PULSE heart rate technology
- Cleaning and tidying the facility, including the workout space, administrative and lobby area, and bathroom/changing rooms
Completing other duties as requested

Education and Experience

The following skills and qualifications are required.

Customer service or sales experience
Prior work history
Experience leading a team

The following skills and qualifications are preferred, but not mandatory.

Bachelor’s degree in sport-related, marketing, or business field
AED/CPR certified
Personal Training Certification
Group Fitness Certification
Martial Arts, boxing, or kickboxing experience

Key Success Factors

Love for health and fitness
Passion for helping people work toward their goals
Commitment to continuous improvement
Excellent communication skills
Enthusiastic, outgoing, warm manner
Professional, well-groomed presentation
Ability to multi-task
Thrive in a team environment
Dedication to helping employees grow and succeed

Compensation: $14.00 - $17.00 per hour

ABOUT 9ROUND

9Round has been delivering fast, effective kickboxing style workouts for over 10 years. Founded in 2008 by husband and wife, Shannon and Heather Hudson, in Greenville, South Carolina, the circuit training format provides a killer workout in just 30-minutes. With over 750 locations and 19 countries across the globe, 9Round continues to gain popularity as people search for a workout that they don’t have to schedule their lives around. With no class times and a trainer included with each workout, 9Round makes fitness fun, affordable and accessible. Whether you’re male or female, 19 or 91, 9Round makes you stronger in 30 minutes.

MISSION STATEMENT

We, at 9Round, are on a mission. From the CEO to the Trainers running the floor, we’re all about making members stronger in 30 minutes, physically and mentally.

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